Books and Publications

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  • The Performance Factor: Unlocking the Secrets of Teamwork


    The Performance Factor, by Pat MacMillan, is about leadership, teams, and life in the 21st century organization. In large measure, this book is built around a model that describes high performance teams. The six team characteristics described in this model have proven to be exceptionally effective in designing and training teams that consistently deliver exceptional business results. It is a straightforward, easy-to-remember model that will allow you to navigate the world of teams and teamwork with confidence.

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  • Hiring Excellence: Six Steps to Making Good People Decisions


    People, not plans or products, are the well-spring of organizational success. Those well-suited to their individual tasks are invariably more positive in their attitudes, more motivated and productive, demonstrate higher levels of creativity and initiative, and make substantial contributions to your overall objectives. Those not so well-suited contribute less, detract from the performance of others, and require far more time and effort to manage.

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  • The Etiquette Edge: Modern Manners for Business Success


    “Intelligence, ambition, and skill can take you a long way to achieving your career goals–but no matter where or with whom you work, one of the factors most essential to your success is knowing how to act and interact with your colleagues. In the modern workplace, if you lack good communications skills, social savvy, and a sense of appropriate behavior, you’ll be going nowhere fast.

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  • The Art of “Inner Viewing”


    The selection process involves many more unknowns than knowns. Without question, the interview is the primary source of information in the evaluation process.

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